{"componentChunkName":"component---src-templates-docs-js","path":"/knowledge-base/understanding-declined-card-payments","result":{"data":{"site":{"siteMetadata":{"title":"Documentation | DesignerBox","docsLocation":""}},"mdx":{"fields":{"id":"249be871-4e18-5733-87bd-87218ec6f8ed","title":"Understanding Declined Card Payments","slug":"/knowledge-base/understanding-declined-card-payments","locale":"en-GB"},"body":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? 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Banks use automated systems to evaluate every transaction, and those systems can reject a charge even when your card details are correct.\"), mdx(\"h2\", null, \"Common reasons a card is declined\"), mdx(\"ul\", null, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"strong\", {\n    parentName: \"li\"\n  }, \"Insufficient funds\"), \" - The card does not have enough available balance to cover the charge.\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"strong\", {\n    parentName: \"li\"\n  }, \"Expired card\"), \" - The card's expiration date has passed.\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"strong\", {\n    parentName: \"li\"\n  }, \"Bank block or fraud hold\"), \" - Your bank's fraud detection flagged the transaction. 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Banks use automated systems to evaluate every transaction, and those systems can reject a charge even when your card details are correct.\n\n## Common reasons a card is declined\n\n- **Insufficient funds** - The card does not have enough available balance to cover the charge.\n- **Expired card** - The card's expiration date has passed.\n- **Bank block or fraud hold** - Your bank's fraud detection flagged the transaction. This can happen with international processors or when a charge pattern looks unusual, even if it is legitimate.\n- **Incorrect card details** - A mistyped card number, expiration date, CVC, or billing address will cause the charge to fail.\n\n## How to resolve a declined payment\n\n1. Update your card details if the card has expired or if you want to try a different card. See [How to Update Card Details](/knowledge-base/how-to-update-card-details).\n2. Contact your bank to ask whether a block is in place and request that they allow the charge.\n3. Once the issue is resolved, retry the payment from your billing settings.\n\nIf you continue to have trouble, contact DesignerBox support using the support widget on [designerbox.ai](https://designerbox.ai).\n","tableOfContents":{"items":[{"url":"#understanding-declined-card-payments","title":"Understanding Declined Card Payments","items":[{"url":"#common-reasons-a-card-is-declined","title":"Common reasons a card is declined"},{"url":"#how-to-resolve-a-declined-payment","title":"How to resolve a declined payment"}]}]},"parent":{"__typename":"File","relativePath":"en/knowledge-base/understanding-declined-card-payments.md"},"frontmatter":{"metaTitle":"Declined Card Payments | DesignerBox","metaDescription":"Why a card payment can be declined and how to resolve failed DesignerBox subscription charges.","order":3}},"allMdx":{"edges":[{"node":{"fields":{"slug":"/features","title":"Features"}}},{"node":{"fields":{"slug":"/guides","title":"Guides"}}},{"node":{"fields":{"slug":"/integrations","title":"Integrations"}}},{"node":{"fields":{"slug":"/pricing-faqs","title":"Pricing FAQs"}}},{"node":{"fields":{"slug":"/knowledge-base","title":"Knowledge Base"}}},{"node":{"fields":{"slug":"/features/avatars-and-models","title":"AI Character"}}},{"node":{"fields":{"slug":"/features/brand-profile","title":"Brand Profile and Library"}}},{"node":{"fields":{"slug":"/features/relighting-and-angles","title":"Relighting and Angles"}}},{"node":{"fields":{"slug":"/features/upscaling","title":"Upscaling"}}},{"node":{"fields":{"slug":"/features/image-generation","title":"AI Image"}}},{"node":{"fields":{"slug":"/features/virtual-try-on","title":"Virtual Try-On"}}},{"node":{"fields":{"slug":"/features/video","title":"AI Video"}}},{"node":{"fields":{"slug":"/guides/building-workflows-on-the-canvas","title":"Building Workflows on the Canvas"}}},{"node":{"fields":{"slug":"/guides/create-your-first-image","title":"Create Your First Image"}}},{"node":{"fields":{"slug":"/features/techniques-and-templates","title":"Techniques and Templates"}}},{"node":{"fields":{"slug":"/guides/teams-and-brand-profiles","title":"Teams and Brand Profiles"}}},{"node":{"fields":{"slug":"/features/community","title":"Community"}}},{"node":{"fields":{"slug":"/guides/using-techniques-and-templates","title":"Using Techniques and Templates"}}},{"node":{"fields":{"slug":"/features/workflows-and-canvas","title":"Workflows and the Canvas"}}},{"node":{"fields":{"slug":"/integrations/api","title":"API"}}},{"node":{"fields":{"slug":"/guides/creating-videos","title":"Creating Videos"}}},{"node":{"fields":{"slug":"/integrations/white-label","title":"White-Label"}}},{"node":{"fields":{"slug":"/knowledge-base/how-to-update-card-details","title":"How to Update Card Details"}}},{"node":{"fields":{"slug":"/knowledge-base/plans-credits-and-limits","title":"Plans, Credits, and Limits"}}},{"node":{"fields":{"slug":"/knowledge-base/understanding-declined-card-payments","title":"Understanding Declined Card Payments"}}},{"node":{"fields":{"slug":"/features/workflows-and-canvas/node-types","title":"Node Types"}}},{"node":{"fields":{"slug":"/features/image-generation/editing-modes","title":"Editing Modes"}}},{"node":{"fields":{"slug":"/","title":"DesignerBox Documentation"}}}]}},"pageContext":{"id":"249be871-4e18-5733-87bd-87218ec6f8ed","locale":"en-GB"}},"staticQueryHashes":["361965504","361965504","417421954","417421954","445494767","445494767"]}